Terms of service

Last updated 20 October 2026

These terms

These terms apply to web design, SEO, hosting, care plans and related services provided by NE1 Web Design & SEO. Where a signed proposal says something different, the proposal takes precedence.

Quotes and payment

• Quotes are fixed and given in writing before work starts. They cover the scope set out in the proposal.
• Work outside that scope is quoted separately and agreed before it begins. We will not add it to an invoice without telling you.
• A deposit is normally payable before work starts, with the balance due on completion. The split is stated in your proposal.
• Monthly services are billed in advance. Invoices are due within 14 days unless agreed otherwise.
• Quotes are valid for 30 days.

What we need from you

• Content, images and feedback at the points agreed in the timeline. The most common cause of delay is waiting on content.
• Access to any existing hosting, domain or accounts we need, or the authority to request it.
• Confirmation that you own, or have permission to use, any content you supply.

Revisions and sign off

Two structured rounds of revisions are included at the design stage. Further rounds, or changes after sign off, are quoted separately.

Nothing goes live without your approval. Once a site is signed off and launched, further changes are either billed or covered by a care plan.

Ownership

On final payment, you own the website, the content, the domain and the hosting account. There is no lock in and nothing is held back if you choose to move elsewhere.

We retain the right to display the work in our portfolio and case studies unless you ask us not to.

Third party elements such as plugins, themes, fonts and stock images remain subject to their own licences, which may be annual.

Hosting and care plans

• Monthly services run month to month with one month of notice on either side.
• Care plans include the work set out on the care plans page, with a fair use limit on content changes stated in your plan.
• We aim for high availability but cannot guarantee uninterrupted service, as hosting depends on third parties.
• Backups are taken daily and we will restore from them where needed, but you should keep your own copies of anything irreplaceable.

SEO and results

Search rankings depend on factors outside anybody’s control, including competitors and search engine changes. We do not guarantee specific positions, traffic or enquiry volumes, and we would be wary of anyone who does.

What we do commit to is the work set out in your plan, carried out and reported monthly.

Liability

Nothing here limits liability for death, personal injury or anything else that cannot lawfully be limited.

Otherwise our liability is limited to the fees paid for the work in question, and we are not liable for indirect or consequential loss such as lost profit.

Cancellation

• You may cancel a project in writing at any time. Work completed up to that point is payable.
• Monthly services end one month after written notice.
• We may suspend services where an invoice is more than 30 days overdue, after telling you first.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Contact

NE1 Web Design & SEO, Suite 2.6a, North Tyneside Business Centre, 54a Saville Street, North Shields, NE30 1NT. Telephone 0191 694 1463. Email hello@ne1webdesign.co.uk.