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Get in touch

Tell us what you are planning and we will come back within one working day with honest advice and a guide price. No tech speak, no sales pitch, and no obligation to go any further.

5.0 on Google, 108 reviews Monday to Friday, 8am to 6pm North Shields based

Send us a message

Only your name, email, the service you need, a few lines about the project and your consent to be contacted are required. The more you can tell us about the business and what is not working, the more useful the reply will be.

Thanks, enquiry sent

We will be in touch within one working day.

Other ways to contact us

If you would rather talk it through, the phone is usually the quickest way.

Call

0191 694 1463

Monday to Friday, 8am to 6pm

Email

hello@ne1webdesign.co.uk

Replies within one working day

Office

Suite 2.6a, North Tyneside Business Centre
54a Saville Street, North Shields, NE30 1NT

Get directions. Visitors welcome, best to ring ahead.

Where to find us

We work from North Tyneside Business Centre on Saville Street in North Shields, a few minutes from the Metro and the Fish Quay. We are open Monday to Friday, 8am to 6pm, so if you would rather talk face to face than over email, give us a ring and we will put the kettle on.

Our officeNorth Tyneside Business Centre, Suite 2.6a, 54a Saville Street, North Shields, NE30 1NT
Opening hoursMonday to Friday, 8am to 6pm
Telephone0191 694 1463
View our Google Business Profile

What happens after you send it

Three steps, and none of them involve being chased.

1

We reply

Within one working day, usually sooner. If your enquiry is straightforward you may get the answer in that first reply rather than a request for a meeting.

2

A short call

Thirty minutes on your business, your customers and what the website needs to do. If what you need is not something we do, we will say so and point you elsewhere.

3

A written proposal

The page list, the timeline and a fixed price, all in writing. Nothing starts until you have read it and agreed to it.

Not ready to talk yet?

Get a free SEO health check instead. A no obligation look at your rankings, your Google Business Profile and the technical issues holding you back, written in plain English with the quick wins first.

Michael James, founder of NE1 Web Design and SEO, at his desk in North Shields

You will be speaking to me

There is no account manager and no call centre. Every enquiry that comes through this page lands with me, and I am the one who replies, quotes the work and builds the site.

If it is easier to talk it through than type it out, ring the office on 0191 694 1463, Monday to Friday, 8am to 6pm.

Before you get in touch

The questions that come up most at this stage.

How quickly will I hear back?

Within one working day. Enquiries that come in over a weekend are answered on Monday morning. If something is urgent and your site is down, ring rather than email.

Do I need to know what I want first?

No. Plenty of first calls start with knowing the website is not working but not knowing why. Working that out is the job of the call.

Is the call a sales pitch?

No. It is thirty minutes on your business and what you need. If a new website is not the right spend right now, we will tell you and explain what would help more.

What does it cost to get started?

Nothing to talk. Every option is set out on our pricing page. You get a fixed price in writing before anything begins.

Do you work with businesses outside the North East?

Yes. Most clients are in Newcastle, North Tyneside and the wider North East, but we build for businesses across the UK and further afield. Everything runs on calls and a shared staging link.

Can I come to the office?

Of course. We are at the North Tyneside Business Centre on Saville Street in North Shields. Ring ahead so we know to expect you and the kettle is on.