Privacy policy

Last updated 20 October 2026

Who we are

NE1 Web Design & SEO is a web design and local SEO business operated as a sole trader by Michael James, based in North Shields. We are the data controller for the information described on this page.

What we collect

We only collect what we need to answer you and to run the business.

• Enquiry details. Your name, business name, email address, phone number and whatever you tell us about your project, when you complete a form or email us.
• Client records. Contact details, billing information and project files for businesses we work with.
• Website analytics. Anonymous usage data through Google Analytics, such as which pages are visited and roughly which region visitors come from.
• Hosting logs. Standard server logs including IP addresses, kept for security and troubleshooting.

We do not collect special category data, and we do not ask for it. Please do not send us anything sensitive through a website form.

Why we use it

• To answer your enquiry and provide a quote, which is our legitimate interest in responding to someone who contacted us.
• To deliver and support work you have asked us to do, which is performance of a contract.
• To meet legal obligations such as keeping accounting records.
• To improve the website, based on anonymous analytics.

We do not sell your data, we do not share it with advertisers, and we do not add you to a mailing list because you filled in a quote form.

How long we keep it

• Enquiries that do not become work are deleted within 24 months.
• Client records are kept for the duration of the relationship and for six years afterwards, which is what HMRC requires.
• Analytics data is retained according to the Google Analytics settings on the account, currently 14 months.

Who we share it with

Only the suppliers needed to run the business, each of whom processes data on our instructions:

• Our hosting provider, for website and email hosting.
• Google, for Analytics, Search Console and Business Profile.
• Our accountant and accounting software, for invoicing and records.
• Form and email providers used on this website.

Where a supplier processes data outside the UK, that transfer is covered by the appropriate safeguards.

Your rights

Under UK GDPR you have the right to ask for a copy of your data, to have it corrected, to have it deleted, to restrict or object to how it is used, and to have it transferred elsewhere.

Email hello@ne1webdesign.co.uk and we will respond within one month. If you are not satisfied you can complain to the Information Commissioner’s Office at ico.org.uk.

Cookies

This website uses cookies. What they are and how to control them is covered in our cookie policy.

Contact

NE1 Web Design & SEO, Suite 2.6a, North Tyneside Business Centre, 54a Saville Street, North Shields, NE30 1NT. Telephone 0191 694 1463. Email hello@ne1webdesign.co.uk.