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About NE1 Web Design & SEO

A web design and local SEO agency based in North Shields, working with businesses across the North East and further afield.

5.0 on Google, 108 reviews 260+ websites built Founded in 2018

20+ years

Building websites, long before it was a side hustle.

260+ websites

Designed, built and launched across the North East.

5.0 on Google

Across 108 reviews, every one of them five stars.

Fixed prices

Agreed in writing before any work starts.

Michael James, founder of NE1 Web Design and SEO, working on a client website in North Shields

A personal approach to web design

We design and build websites for businesses across the North East, and we do the SEO work that gets them found. NE1 Web Design & SEO started in 2018 and has built more than 260 sites for trades, clinics, shops, studios and professional businesses.

The same person scopes the job, designs it, builds it, launches it and answers the phone two years later when you want a page adding.

We work out of the North Tyneside Business Centre on Saville Street in North Shields. Most of our work still arrives by word of mouth, and clients we built for in 2019 are still with us today.

Most people come to us for a website and stay for everything that follows: hosting, updates, content and the monthly SEO that keeps the enquiries coming. That is how the business has grown, and it is why we only build sites we would be happy to look after for years.

Suite 2.6a, North Tyneside Business Centre, 54a Saville Street, North Shields, NE30 1NT

A roofer at work on a pitched roof
Trades. Roofers, electricians, plumbers, builders and damp specialists.
The interior of an independent coffee shop
Hospitality and leisure. Cafes, pubs, studios and clubs.
The inside of a house part way through a renovation
Construction and property. Developers, joiners, surveyors and stonemasons.
A Shopify store shown on a phone
Retail and online shops. Boutiques, makers and multi country stores.

How we work, and why people stay

Six things that have not changed since the first site we built, and will not.

You deal with the person building it

Every call, every email, every change goes to the person doing the work. No account manager relaying messages to someone you have never met, and no handovers between departments.

Fixed prices in writing

You get the page list, the timeline and the cost before you commit a penny. No vague estimates, no surprise invoices halfway through.

You own everything

The domain, the hosting, the content and the site itself are yours. No lock in contracts and nothing held back if you ever decide to move elsewhere.

Honest advice first

If a new website is not what your business needs right now, we will tell you and point you at what would help more. We would rather lose a job than sell you the wrong thing.

We look after it afterwards

Hosting, security, backups, updates and content changes handled for you on a care plan from £69 a month. Most clients would rather not touch their website, and they do not have to.

Local, and invested in it

Based in North Shields, working with North East businesses, and part of the business community here rather than just selling into it.

Who we work with

Mostly owner run businesses between one and thirty staff, where the person we speak to is the person whose money it is. After 260 builds, these are the sectors we know best.

Trades and construction

Plumbers, electricians, roofers, joiners, builders and preservation specialists. Sites built to get the phone ringing from local searches.

Clinics, health and beauty

Aesthetics, therapy, salons and treatment rooms, where the site has to build confidence long before anyone books.

Leisure and hospitality

Studios, gyms, pubs, venues and visitor attractions, with timetables, menus and booking that work on a phone.

Retail and e-commerce

Independent shops and online stores on Shopify and WooCommerce, including migrations from platforms that outgrew them.

Professional services

Surveyors, consultants, advisers and training providers, where credibility has to be established before the first meeting.

Start ups and first websites

A fair share of our work is someone's very first website. It is usually the most enjoyable job on the list.

Credentials and community

Being part of the local business community is not marketing for us. It is where we have learned most of what we know about how small businesses actually run.

  • North Tyneside Business Forum. We are involved in the forum supporting businesses across the borough, and we built their website too.
  • North East business awards. Michael sits on the judging panel, which means reading a lot of applications from businesses doing impressive things.
  • Official Shopify Partner. For store builds, custom themes and migrations from other e-commerce platforms.
  • Google Web Designer certified. Alongside day to day work in Analytics, Search Console and Google Business Profile.
  • Start ups and first websites. A fair share of our work is somebody's very first website, which is a privilege and a responsibility.
  • Charities and community groups. Flood projects, animal rescue, therapy practices and training providers, not just the ones with budgets.
  • Listed on DesignRush. Among UK website design and development agencies.

What clients say

5.0
108 reviews on Google
"As a new start up I approached multiple designers for my website. From the off Michael stood out. Great pricing, great communication and service."
Gary WebsterGoogle review
"He took the time to properly understand my business and what I wanted the website to achieve. He did not just do what I asked, he suggested things I had not even thought of."
Masoud AkbariGoogle review
"I have worked with several web designers over the years and it is a relief to work with someone so professional and personable."
Veronica WhittyGoogle review

Read all 108 reviews

Questions people ask before getting in touch

Usually on the first call, so here they are up front.

Who will I actually deal with?

Michael James, who heads up every project from the first call through to launch and support. When a job needs a specialist, photography or video for instance, we bring in people we have worked with for years, but the website itself stays in house from start to finish.

What happens if you are away or ill?

Care plan clients are covered by monitoring and backups that run around the clock whether anyone is at a desk or not. For anything urgent you have a direct mobile number rather than a ticket queue. In twenty years we have not left a client stranded.

Do you work with businesses outside the North East?

Yes. Most clients are within half an hour of North Shields, but we build for businesses across the UK and further afield. Everything runs on calls and a shared staging link, and plenty of local clients never visit the office either.

Can we meet face to face?

Of course. We are at the North Tyneside Business Centre in North Shields, Monday to Friday, 8am to 6pm, and we are happy to come to you if you are local.

What if I already have a web designer?

Then we will not spend an hour trying to talk you out of them. If you want a second opinion on your site or your rankings, the free health check is no obligation.

Will you tell me if I do not need a new website?

Yes, and it happens more often than you would think. Sometimes the site is fine and the problem is the Google Business Profile, or the content, or nothing at all. We would rather be honest than take the job.

Come and see us

We are based at North Tyneside Business Centre on Saville Street in North Shields, and we work with businesses right across the North East and further afield. Call in for a coffee if you are passing, or have a read of what our clients have said about us on Google.

Our officeNorth Tyneside Business Centre, Suite 2.6a, 54a Saville Street, North Shields, NE30 1NT
Opening hoursMonday to Friday, 8am to 6pm
Telephone0191 694 1463
View our Google Business Profile

Let's get your website working harder

Tell us what you are planning and we will come back within one working day with honest advice and a guide price. No tech speak, no sales pitch.

Monday to Friday, 8am to 6pm. Based at North Tyneside Business Centre, North Shields.