0191 694 1463 Monday to Friday, 8am to 6pm
Free SEO audit

Home / User guides / Email set up

Setting up your business email

Adding your business email to a computer or phone takes about five minutes once you have the settings. Here they are, along with what to do when it will not connect.

Call if you get stuck All guides

Your settings

The same settings work on every device. We will have sent your password separately, and we cannot see it, so if it is lost we reset it rather than look it up.

Incoming mail (IMAP)

Server: mail.yourdomain.co.uk
Port: 993
Security: SSL/TLS
Username: your full email address

Outgoing mail (SMTP)

Server: mail.yourdomain.co.uk
Port: 465
Security: SSL/TLS
Authentication: required, same details

Replace yourdomain.co.uk with your actual domain. Always choose IMAP rather than POP, so your email stays in sync across every device.

Adding it to your device

1

Outlook

File, then Add Account. Enter the address, choose Advanced options and Let me set up manually, then pick IMAP and enter the settings above.

2

Apple Mail

Mail, Settings, Accounts, then the plus button. Choose Other Mail Account, enter your details, then fill in the server settings above.

3

iPhone or iPad

Settings, Apps, Mail, Mail Accounts, Add Account, then Other. Add Mail Account, fill in your details, choose IMAP and enter the servers above.

4

Android

Open Gmail, tap your profile picture, Add another account, then Other. Choose Personal (IMAP) and enter the settings above.

When it will not connect

Nine times out of ten it is one of these.

  • The username is not the full address. It has to be you@yourdomain.co.uk, not just the part before the at sign.
  • The password has a typo. Type it rather than pasting it, in case a space came along for the ride.
  • POP was chosen instead of IMAP. POP pulls mail off the server, so it vanishes from your other devices. Remove the account and add it again as IMAP.
  • The domain is new. If we have only just set it up, give it a few hours to propagate before assuming something is wrong.
  • Sending fails but receiving works. Almost always the outgoing authentication box being unticked. Tick it and use the same details.
  • Still stuck? Ring us on 0191 694 1463 rather than spending an evening on it.

Email questions

Can I use Gmail or Outlook.com with my business address?

Yes, both can collect your business email and send as that address. Ring us and we will talk you through which suits how you work.

I have lost my password.

We cannot see passwords, so we reset it instead. Ring or email and we will sort it, then you re enter it on each device.

How much storage do I get?

It depends on your hosting plan. If you are close to full we will tell you, and clearing large attachments usually solves it.

Can I add another mailbox?

Yes. Tell us the address you want and we will set it up and send the details.

My emails are going to spam.

That is usually a DMARC, SPF or DKIM record. Let us know and we will check the domain records for you.

Do you offer Microsoft 365?

Yes, if you need the full Office suite and shared calendars. It costs more per mailbox, so it depends what you actually need.