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Managing your enquiries

Where form submissions actually go, how to stop them landing in spam, and how to make sure nothing gets missed.

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What happens when somebody fills in your form

Where an enquiry goes after somebody fills in your formYour formSendSaved on siteKept even ifthe email failsYour inboxAlert sentstraight awayIf an alert does not arrive, the enquiry is still saved on the site. Nothing is lost.
Every enquiry is saved on the website itself before the email alert goes out, so a failed email never means a lost enquiry.

Keeping on top of them

A few minutes a week is all it takes.

1

Check the alert arrives

Send yourself a test enquiry. If the email does not appear within a couple of minutes, check your spam folder, then tell us.

2

Mark us as safe

Add your own website address and our address to your safe senders list, so alerts stop being filtered.

3

Look at the stored list

Every enquiry is also saved in the dashboard under WS Form, then Submissions. Nothing depends on the email getting through.

4

Reply quickly

Most people enquire with two or three businesses at once. The first useful reply usually wins the job.

5

Tell us about spam

If junk starts coming through, let us know and we will tighten the spam protection rather than you deleting it every day.

The usual problems

Almost every missed enquiry comes down to one of these.

  • Alerts going to spam. The most common one by far. Check the junk folder before assuming the form is broken.
  • The alert going to an old address. If somebody has left or the address has changed, tell us and we will point it somewhere else.
  • Only one person getting them. We can send alerts to two or three addresses, so nothing sits unread while somebody is on holiday.
  • Replying from the wrong address. Reply from your business email rather than a personal one. It looks like what it is.
  • Assuming no enquiries means no interest. Check the stored list first. Occasionally the email side is the only thing broken.
  • Deleting spam one by one. Tell us instead. It usually means the protection needs adjusting.

Enquiry questions

Where do the enquiries go?

To your email as an alert, and into the website itself as a stored record. Both happen every time.

Can I add another recipient?

Yes. Send us the address and we will add it.

Can I see old enquiries?

Yes. They are kept in the dashboard under WS Form, then Submissions, and they can be exported.

Why am I getting spam through the form?

Spam protection catches most of it, but nothing catches everything. Let us know and we will tighten it up.

Can the form ask different questions?

Yes. Tell us what you want to know up front and we will change the fields.